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Click the menu where it says " Summary" to change to " Detailed View". The Intel® SSU defaults to the " Summary View" on the output screen following the scan.
Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. Download the Intel® SSU and save the application on your computer. Have you checked with Microsoft* Support if they are aware of any particular issue with that update or if there might be a pending update/patch available for your operating system/computer? If not yet, we recommend also addressing this behavior with them.ħ- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system. Please provide details.Ģ- Do you see any error code or error message under Windows® Device Manager > Network Adapters > Intel® Wireless Adapter > Properties?ģ- If the system is capable of detecting wireless networks, have you tried a different router or Access point for testing purposes? Have you rebooted your access-point, router, modem?Ĥ- Router / Access point brand, model, and firmware version:ĥ- Before integrating the Intel® Dual Band Wireless-AC 7260 on the computer, did you check/confirm with HP* Support that the adapter was fully compatible with the system?Ħ- Also, we have seen reports of issues/unexpected behaviors when performing major Windows® Updates.
Hello you for posting on the Intel® communities.Ĭould you please confirm the following details in order to check further this behavior?ġ- When you said "not connecting/not working" do you mean the device can detect Wireless networks but does not connect? Are you receiving an error message? (Perhaps on the Windows notification area).